Will using a remanufactured cartridge void my warranty?

Have you ever heard that using a compatible toner cartridge will “void your warranty?” Next time a repair technician says that, tell them to put it in writing. Chances are he won’t. Why? Because it can be illegal to require a consumer to use specific supplies in order to maintain a warranty.

You have the right to use the supplies of your choice! Printer manufacturer warranties state that the use of third-party supplies alone does not void your warranty. Warranties are only voided if the cartridge actually caused the damage. Under these circumstances, the cartridge remanufacturer will repair it.

Below are some statement from each OEM.

Hewlett-Packard Inkjet Printers
“For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.”

HP Laser Printers
“Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.”

Kyocera Mita
“5.1. Support does not include any of the following: …
5.1.6.6. damage caused to the Product by the use of any consumables which are not genuine Kyocera Mita consumables or by the use of any connectivity or other options, accessories or products of a third party which are not Kyocera Mita approved;”

Lexmark
“Warranty service does not include repair of failures caused by:
Modification or attachments.
Accidents or misuse.
Unsuitable physical or operating environment.
Maintenance by anyone other than Lexmark or a Lexmark-authorized servicer.
Operation of a product beyond the limit of its duty cycle.
Use of printing media outside of Lexmark specifications.
Supplies (such as ink) not furnished by Lexmark.
Products, components, parts, materials, software or interfaces not furnished by Lexmark.”

Samsung
“Non-Samsung laser print cartridges: If a non-Samsung print cartridge is found to be the direct cause of printer failure or damage, Samsung will not cover the repair related to that non-Samsung cartridge.”

Xerox
“Xerox shall not be obligated under this Agreement to:
1. Repair damage resulting from attempts by personnel other than Xerox
representative to install, repair or service the product unless directed
by a Xerox representative;
2. Repair any damage, malfunction, or degradation of performance resulting
from improper use or connection to incompatible equipment or memory;
3. Provide any application software support or service involving
application hardware;
4. Repair any damage, malfunction or degradation of performance caused by
the use of non-Tektronix/Xerox supplies or consumables, or Tektronix/Xerox
supplies not specified for use with the particular product.”

These are manufacture “general warranty” statements. Different nations and states may have specific laws that impact upon
them.