The Facts About Printer Warranties

The Magnuson-Moss Warranty Act of 1975 states:

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer”s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name.”

(Click here for Clayton AntiTrust Act)

This means the OEM cannot, as a condition of the warranty, require the use of their cartridge.

Example:

HP Laser Printers
“Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.”

More details on Will remanufactured cartridge void my warranty?

While using another brand of cartridge can not completely void your printer warranty, the printer maker does not have to repair damage that is caused by another brand of cartridge.

However, the remainder of the warranty still applies. Only damage that is specifically caused by use of another brand of cartridge is exempted.

The Federal Trade Commission requires that warranties be readily available to purchasers of items costing $15 or more. They may be provided with the item, or kept nearby where they are displayed.

Yet, few of us know the real terms of the warranties on anything we own.

The International Imaging Technology Council and its members want you to know about your printer warranty – especially as it may apply to toner cartridges.

Here are the most relevant excerpts to the full warranties:

Brother
“This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);
(3) Damage caused by another device or software used with this Product (including but not limited to damage resulting from use of non Brother-brand parts and Consumable and Accessory Items);
(4) Consumable and Accessory Items that expired in accordance with a rated
life;
(5) Problems arising from other than defects in materials or workmanship;
and
(6) Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units.”

Canon
“This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrica lcurrent fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts or supplies (other than those sold by Canon USA) that cause damage to the Product or cause abnormally frequent service calls or service problems.”

Dell Computer Corp.
“This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software.
Non-Dell branded and Solution Provider Direct products and accessories.

Problems that result from:
External causes such as accident, abuse, misuse, or problems with
electrical power.
Servicing not authorized by Dell.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions or failure to perform
preventive maintenance.
Problems caused by using accessories, part, or components not supplied
by Dell.
Products with missing or altered Service Tags or serial numbers.
Products for which Dell has not received payment.”

Epson
“This Agreement excludes those services listed below. Customer agrees to be billed at Epson’s standard rates if excluded services are necessary to restore Product to working condition and to pay such charges upon receipt of invoice. Services excluded from this Agreement are:
Service to address any damage caused by using improper packaging materials, improper packaging and shipping.
Service to address any damage caused by using unsuitable inks or ink delivery systems in the Printer.
Service to address any damage caused by use of non-Epson inks, ink cartridges or media.”