Return, Refund & Order Cancelled Policy

A)  Return Policy:

  1. Cusomer is RESPONSIBLE for return it to our service center.
  2. We will not ship replacement merchandise until receipt of damaged or defective item.
  3. One for one replacement for the ones you have already used and are at least 50% full in powder weight.
  4. Defective products that you have already used and are less than 50% full in powder weight, you will be charged 50% of original purchase price for one for one replacement.
  5. All defective or damaged returns are subject to verification by our technical staff.
  6. We recommend a shipping method that is traceable so that your shipment will not be lost in the mail.
  7. Failure to return a product within the return period will be deemed to be an acceptance of the product.

B)  Refund Policy:

  1. We PROMISE to refund you if the replacement still fails in your equipment.
  2. Shipping & Handling charges are non-refundable.
  3. Customers receiving free shipping will be charged RM 15.00 for handling if their order is returned for a refund of the original purchase price.
  4. Most merchandise may be refunded within 10 working days of receiving your returned product.
  5. Genuine Original OEM cartridges are non-refundable.

C)   Cancel Order:

  1.  If you want to cancel an order, please call us or fax to (03) 3325 1579 ( include order number & full name ). We don’t accept email order cancellation.
  2. A 50% restocking fee will be added to cancellations that have been shipped out.